Privacy Policy

Privacy Notice

The Horkans Group is committed to respecting your privacy and complying with data protection legislation. We would like our customers to read the notice which explains your privacy rights and sets out how we, as a Data Controller, collect, use, process and disclose Personal Data relating to you and your interactions with us.

General

Introduction

This notice should be read in conjunction with our Terms & Conditions and our Cookie Policy.

Additional conditions may apply to specific services or offers which we may offer from time to time. By accessing, browsing or otherwise using our websites and services, you confirm that you have read, understood and agree to this privacy notice in its entirety.

Who are we?

When we talk about “Horkans Group”, or “we”, ”us”, or “our” in this privacy notice, we are talking about Horkans Garden Centre Ltd, Horkans Petworld Ltd & Pet Food Depot Ltd, Spencer Street, Castlebar, Co. Mayo F23KH97 in the Republic of Ireland. We share your information within the Horkans Group and with certain third parties as set out below to help us provide our service, comply with regulatory and legal requirements, and improve our products. Our main business include:

horkans_group_brands

For the purpose of data protection legislation, we are the Data Controller of your Personal Data.

More information can be got by emailing privacy@horkans.com

Personal Data we may collect about you

Introduction

Personal Data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect and process any type of Personal Data you provide to us in the course of your interactions with us. You may have provided some of your Personal Data directly to us such as when you visited our website by volunteering Personal Data when subscribing to email alerts or by using our online feedback or other forms. We may also receive Personal Data about you from various third parties and public sources such as Social Media. This data may be collected by, or shared with, our trusted 3rd parties who manage some of these services on our behalf.

Personal Data we collect varies based on the services you use

This includes, but is not limited to:

Personal Details: Name, Title

Contact Details: Billing and Delivery Address, Email Address, Phone Number

Contact Preferences: Mail, SMS, Email

Account Details: Username, Password, Local Store

Transaction Details: online or instore

Interactions with our Customer Contact Centres: Calls/Queries/complaint Records

Your survey & competition responses

Cookie information - as per our Cookie Policy

Device information - Technical information, including but not limited to the type of mobile device you use, a unique device identifier (for example, IP address), mobile network information, your mobile operating system, the type of mobile browser you use or time zone settings;

Details of your use of any of our Services or Sites including, but not limited to, traffic data, location data, weblogs and other communication data.

We may also use GPS technology or other similar positioning technology to determine your current location. Some of our location-enabled Services require your Personal Data for the feature to work. You can withdraw your consent to providing your location data at any time by turning off location services for the app in the settings of your device.

Your images or your car number plate on CCTV where you visit our premises or the premises of a store and other Personal Data provided by you that is relevant to the provision of our services including our analysis of the data referred to above.

If you do not provide us with your Personal Data, we may not be able to provide you with certain services or respond to any questions or requests you submit to us via our website.

We collect Personal Data from you, when you:

Purchase products, services or vouchers through our websites (including when these are accessed from mobile devices) over the phone, store kiosks and/or in-store till points

Interact with our Loyalty Program and associated services

Subscribe to newsletters, advertising, alerts or other services from us

Submit reviews or choose to complete surveys we have sent you

Engage with us via social media

Enter our competitions, prize draws, surveys, questionnaires or promotions

Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence

Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes, or to attend an event we’ve organised

Visit our locations or car parks which usually have CCTV systems operated for the safety and security of both customers and colleagues

Browse our websites

Personal Data that we may collect from Third Parties

We may collect personal data from third party databases (for example for our fraud checks) or from other companies. This personal data helps us to manage our relationship with you as a customer for instance it helps us to manage your loyalty account and the loyalty programme benefits and related administrative requirements; review and improve the accuracy of the personal data we hold; and to ensure the effectiveness of marketing communications.

If you link your Google, Facebook or Twitter accounts or any accounts from other third party services (like shopping research panels or public forums such as blogging sites) to us, then we may also receive information from those accounts in accordance with applicable law and the terms of use of the third party’s services.

We work with third parties in relation to the provision of services to you (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

How we use Personal Data we collect

Overview

All Personal Data will be processed fairly and in keeping with the purposes for which it was obtained.

We will only process your Personal Data where we have a lawful purpose to do so, for example:

To enter into or perform our contract with you in relation to your use of our websites, provision of goods and services, to provide you with an account and for the benefits of our Loyalty scheme or shopping online;
In line with our legitimate interests to provide services and products to you, to provide our websites to you, to personalise services, to improve and monitor business efficiency, to communicate with you and to respond to any queries or requests you may submit to us;
Where you have given us your consent to do so, such as sending you information, exclusives and promotional material that you consent to receiving;
Where it is necessary to comply with our legal obligations; and
Where necessary for us to establish, investigate, exercise or defend a legal claim to which you are a party.

Main purposes for which we process your personal data

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer either online or in-store	a) Identity b) Contact	performance of a contract with you
To process your purchase in-store: a) manage payments	a) Identity b) Financial c) Transaction	performance of a contract with you
To process and deliver your orders: a) communicating with you b) managing payments	a) Identity b) Contact c) Financial d) Transaction e) Marketing and Communications	performance of a contract with you
To manage our relationship with you which will include: a) notifying you about changes to our terms or privacy policy b) asking you to complete a survey	a) Identity b) Contact c) Profile d) Marketing and Communications	a) performance of a contract with you b) necessary to comply with a legal obligation c) necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services and develop our offerings)
To enable you to partake in a prize draw or competition	a) Identity b) Contact c) Profile d) Usage e) Marketing and Communications	a) performance of a contract with you b) necessary for our legitimate interests (to offer additional features to our customers)
To administer and protect our businesses and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	a) Identity b) Contact c) Technical	a) necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) b) necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you on our website, third party websites and social media channels, and measure or understand the effectiveness of the advertising we serve to you	a) Identity b) Contact c) Profile d) Usage e) Marketing and Communications f) Technical	necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, offers, marketing, customer relationships and experiences	a) Technical b) Usage	necessary for our legitimate interests (to define types of customers for our various offerings, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about offers that may be of interest to you	a) Identity b) Contact c) Technical d) Usage e) Profile	necessary for our legitimate interests (to develop our products and services and grow our business)

Banner messages and personalised adverts on other websites

We, and/or 3rd parties we engage on our behalf, may also target banners and ads to you when you are on other websites, apps and social media. We do this using a range of advertising technologies such as ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook, Twitter and Pinterest.

These will be based on information we hold, or your previous use of our services (for example, your search history, and the content you read on our sites) or on banners or ads you have previously clicked on. We do this to serve you ads that we believe you will be most interested in and prevent you from seeing ads that are unlikely to be of interest to you, or for products that aren’t available in your area.

If you don't want to see these ads, then you can either disable cookies in your browser, or reject cookies from the site you’re visiting. Please see our Cookies Policy for further details.

Automated decision-making

We, and/or 3rd parties we engage on our behalf, may make some decisions about you using your Personal Data which is based on profiling without our staff intervention (known as automated decision making).

You have the right not to be subject to a decision based solely on automated decision making which produces a legal or other similarly significant effect. However, this will not apply if the decision is necessary for a contract, authorised by law, or has your express consent.

In most cases, we use automated decision making in order for you to enter into a contract with us (such as automatic fraud screening), or in ways which won’t have a significant effect on you as an individual (such as our general analysis of data to gain insights into behaviours and characteristics of our customers).

Retention of your Personal Data

Overview

We will store your Personal Data only for as long as necessary for the purpose(s) for which it was obtained. The criteria used to determine our retention periods include:

the length of time we have an ongoing relationship and/or provide our services;

whether there is a legal requirement to which we are subject; and

whether the retention is advisable considering our legal position (such as regarding applicable statutes of limitations, litigation or regulatory investigations).

Please see the Contact Us section below if you wish to obtain further information concerning our retention periods.

Disclosure of your Personal Data

Overview

From time to time, we may share information relating to you with third parties in order to provide the Services. This may include the disclosure of information to any company in the Horkans group or to third party social media companies, in the following manner:

We may share Personal Data relating to you with third parties engaged by us to provide or administer the Services and/or the Sites and/or the production of any promotional material which is permitted by law to be sent to you
In the event that we sell or buy any business or assets, in which case we may disclose this information to the seller or buyer of such business or assets;
If we or substantially all our assets are acquired by a third party, in which case Personal Data (as well as that of other customers) may be one of the transferred assets;
If we are under a duty to disclose or share information relating to you in order to comply with any legal or regulatory obligation or request;
Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies; Debt collection agencies or other debt-recovery organisations;
Third parties for joint promotions with that third party. Third parties shall be responsible for their own compliance with applicable privacy laws;
We may also disclose Personal Data relating to you to our advertisers in order to provide you with targeted advertisements, including social media and digital advertisers
We may use and share data relating to groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service or the Services in general.
Unless you indicate otherwise, to advise you of promotions and other goods and services offered by us and/or our suppliers or programme partners or other trusted partners which may be of use or interest to you or your household; and
In order to:

enforce, apply or investigate potential breaches of this Policy and/or any applicable terms relating to the Services; or
where necessary for our legitimate interest to protect the rights, property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, where we are satisfied that it complies with applicable privacy laws.

We may associate any category of information with any other category of information and will treat the combined information as Personal Data (and/or Your Information, as appropriate) in accordance with this Policy for as long as it is combined.

We will not sell your personal data to any third party.

International Data Transfers

Overview

We may transfer and/or store Personal Data related to you to a destination outside the European Economic Area (“EEA”) from time to time. In this context, this Personal Data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.

Any transfer of Personal Data relating to you to a location outside the EEA is made in accordance with data protection law. Specifically, such transfers to locations that are not in receipt of an adequacy decision are only ever made lawfully by way of the European Commission’s Model Contractual Clauses. More information and a copy of the Model Contractual Clauses are available on the European Commission’s website https://ec.europa.eu/info/law/law-topic/data-protection_en.

Personal Data collected by other third parties and links to other sites

Overview

We work with certain third parties to provide goods and services, such as eShops, Digital Advertising. These companies may, from time to time, collect Personal Data directly from you to use their services, or for their own marketing and tracking purposes and they may collect this from Personal Data you provided on our websites.

Our websites may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any Personal Data to those websites.

If these third parties collect your Personal Data from you, these companies will be acting as Data Controllers in their own right, separately from us. Any use of your Personal Data will therefore be subject to that third party’s own privacy policy which should be made available to you before they collect your Personal Data.

Your rights

Overview

You have several rights in relation to your Personal Data under the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and the UK Data Protection Act 2018 which may be subject to certain limitations and restrictions.

You have the right to request access to and rectification or erasure of your Personal Data, data portability, restriction of processing of your Personal Data, the right to object to processing of your Personal Data where processing is based on consent or our legitimate interests, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights_en/ relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union, you may have similar rights under your local laws.

We will respond to any valid requests within one month, unless it is particularly complicated or you have made repeated requests in which case we will inform you of any such extension, together with the reasons for the delay. You will not be charged a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive, in which case we will charge a reasonable fee in the circumstances or refuse to act on the request.

Please be aware that we may need to verify your identity before providing any Personal Data to you. We may need to do this to protect your data. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently.

If you wish to exercise any of these rights, please contact us by emailing privacy@horkans.com

Keeping your Personal Data secure

Overview

We are committed to protecting the security of your Personal Data. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and implement additional security features as new technologies become available. Where we have given you a password which enables you to access certain parts of our systems or sites, you are responsible for keeping that password confidential. We’ll never ask for your secure personal or account data by an unsolicited means of communication. You are responsible for keeping your personal and account data secure and not sharing it with others.

Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our website. Any transmission of Personal Data is at your own risk. Once we receive your Personal Data, we use appropriate security measures to seek to prevent unauthorised access or disclosure.

Cookie Policy

What Are Cookies?

Cookies are small data files placed on your computer, mobile or other device when you browse online. They are standard across almost all websites and they do not affect your device. They are used to remember when your computer or device accesses this website. We use them to collect information that's used to enhance your experience in our online store. Some of the cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. We do not, however, use cookies to collect or record information on users' name, address or other contact details.

What Do Cookies Do

Cookies store information that help you shop online. For example, cookies remember items you placed in your shopping basket – without them, you wouldn't be able to place your order with us. Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. In addition, cookies let us improve and personalise content displayed to you.
Some cookies (known as session cookies) are removed when you close your browser. Other cookies remain on your computer longer. These cookies (known as persistent cookies) allow us to remember you when you return to shop with us again. Persistent cookies store information in between visits, such as your preferred settings. They help us display relevant information to you based on previous visits.
We are able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies. You can choose not to allow cookies by changing your browser settings. However by doing so you will stop the online store checkout from working. We will never use cookies to store sensitive personal details.

The Cookies We Use

In order to comply with EU legislation, we have listed each of the main categories of cookies below. The cookies in use are:

Strictly Necessary Cookies
These cookies are necessary to enable the site's basic operation. No prior consent is required for these. These cookies are essential to the operation of our online store. If you disable these cookies, you will not be able to buy items online.

Performance Cookies
These cookies collect visitor information such as browser usage, pages visited and error messages received. The data collected by these cookies is anonymous and aggregated. This information is used to help us to diagnose problems and to fix any issues we find. It helps us improve our website for you.

Functionality Cookies
Functionality cookies remember choices that you make. These choices could include changing the text size or the language in use on the website. Collecting this data means you won't need to select this information again. We will remember your preferences.

Targeting or Advertising Cookies
Online advertising may appear on websites that we are affiliated with. We will use cookies to collect information on the effectiveness of this advertising and to understand browsing behaviour based on this advertising. The data contained by these cookies will not contain any personal information. Targeting or advertising cookies will allow us to understand the shopping habits of our customers and to understand how advertising campaigns work for us so that we can make our advertising campaigns more relevant to you.

Third party cookies
Some of our business partners may set cookies on our website, these include Google, Celebros, Nosto, etc.

Managing Cookies

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Google Chrome

Go to "Tools" menu and click "Options"
Click on "Under the Hood"
Select "Cookie Setting" and select "Block all Cookies"

For Microsoft Internet Explorer

Choose the menu "Tools" then "Internet Options"
Click on the "Privacy" tab
Select the appropriate setting

For Mozilla Firefox

Choose the menu "Tools" then "Options"
Click on the icon "Privacy"
Find the menu "Cookie" and select the relevant options

For Opera

Choose the menu "Files" then "Preferences"
In "Privacy" select the relevant options

For Mobile Devices

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.

Want to find out more about cookies?

We hope that you found our information useful. For additional information on cookies and what your choices are please visit either www.youronlinechoices.eu or www.allaboutcookies.org/cookies/

Changes to our Privacy & Cookie Policy

Overview

We reserve the right to change this Privacy Notice from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Notice. However, if we make material changes to this Privacy Notice we will bring this to the attention of the users of the services and sites.

Contact us

Overview

Questions, comments and requests regarding this Policy are welcomed and should be addressed to our Data Protection Team at Horkans Group , Spencer Street, Castlebar, Co.Mayo, F42NX45 or by email to: privacy@horkans.com

Last update: April 1st 2021